Our standards
Safe
Clear safeguarding procedures, risk management, and staff trained to recognise and respond to concerns.
Effective
Ongoing training, reflective practice and supervision, and reviewing outcomes.
Caring
Valuing experience and identity; supporting autonomy, dignity and choice, free from judgement.
Responsive
Acting on feedback, adapting to changing needs, accessible communication.
Well-led
Clear policies, regular quality review, and a culture of openness and learning.
Neurodiversity-affirming practice
- Respecting different ways of thinking, communicating and experiencing the world
- Avoiding deficit-based models of care
- Focusing on strengths, identity and individual needs
- Working in partnership with individuals and families
Safeguarding
- Protecting individuals from harm, abuse and neglect
- Responding appropriately to concerns
- Ensuring all staff understand their responsibilities
- Working with relevant agencies where required
Email enquiries@adhdnorfolk.org.uk
Complaints and concerns
If something doesn't meet expectations, please tell us. We take all concerns seriously, respond fairly and in a timely manner, and learn from feedback. To raise a complaint or request our complaints procedure, email enquiries@adhdnorfolk.org.uk.
Data protection & confidentiality
- Keeping information secure and confidential, in line with UK GDPR
- Being transparent about how data is used
- Appropriate access and data minimisation
- Clear data protection policies and procedures
Quality assurance
- Internal audits and service reviews
- Monitoring outcomes and effectiveness
- Reviewing risks and safeguarding practice
- Learning from feedback, incidents and complaints
Copies of our policies, including safeguarding, complaints and data protection, are available on request from enquiries@adhdnorfolk.org.uk. ADHD-ASD Norfolk and Different Minds East Anglia are registered with the CQC.